Local family violence support Archives | Safe and Equal

Safe Steps Family Violence Response Centre

Safe Steps Family Violence Response Centre is Victoria’s only 24/7 family and domestic violence crisis response centre.

They provide a range of support services for all people experiencing or afraid of family and domestic violence in Victoria. Safe Steps services include information and referral, crisis response, specialist family and domestic violence risk assessment, safety planning, and access to supported crisis accommodation. The support is via phone, email, or live chat.

Contact:

1800 015 188

safesteps@safesteps.org.au

Hours:

24 hours / 7 days

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The Orange Door – Western Melbourne

The Orange Door Western Melbourne provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

wma@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm (closed public holidays)

The Orange Door – South West

The Orange Door South West provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

southwest@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm (closed public holidays)

The Orange Door – Hume Merri-bek

The Orange Door Hume Merri-bek provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

This service offers tailored support for:

Service offered:

Contact:

hma@orangedoor.vic.gov.au

The Orange Door – Brimbank Melton

The Orange Door Brimbank Melton provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

This service offers tailored support for:

Service offered:

Contact:

bma@orangedoor.vic.gov.au

The Orange Door – Outer Eastern Melbourne

The Orange Door Outer Eastern Melbourne provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

This service offers tailored support for:

Service offered:

Contact:

The Orange Door – Wimmera

The Orange Door Wimmera provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

wimmera@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm (closed public holidays)

The Orange Door – Southern Melbourne

The Orange Door Southern Melbourne provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

sma@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm

(closed public holidays)

The Orange Door – Ovens Murray

The Orange Door Ovens Murray provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

oma@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm

The Orange Door – Outer Gippsland

The Orange Door Outer Gippsland provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

oga@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm

The Orange Door – Inner Eastern Melbourne

The Orange Door Inner Eastern Melbourne provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

IEMA@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm

(closed public holidays)

Windermere Child and Family Services

Windermere is an independent community service organisation working across south east Victoria to help those who need it most.

Their support comes in many forms as they work together to find the right solutions for the many and varied complex issues faced by children, families and individuals in our community.

Their individualised family violence services help you or your family effectively deal with and recover from the experience and help you move on positively with your life.

This service offers tailored support for:

Service offered:

Contact:

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Winda-Mara Aboriginal Corporation

Winda-Mara Aboriginal Corporation (Winda-Mara) is a community controlled organisation located in South West Victoria with offices in Heywood and Hamilton and an 80km service area.

Winda-Mara was established in 1991 as a result of members within the community wanting to provide better health, education and employment opportunities for Aboriginal and Torres Strait Islander people living in the area and has a membership base of over 200 members.

This service offers tailored support for:

Service offered:

Contact:

reception@windamara.com

Wayss

Wayss is united by a fundamental belief that safe, secure and affordable housing is a human right. They exist to support people who are homeless, or at risk of homelessness, and people who have experienced family violence, to access safe, secure and affordable housing.

Wayss offers family violence case management support to women and women with children, and emergency accommodation. The refuge can be accessed via Safe Steps.

Service offered:

Contact:

Contact via The Orange Door:

1800 271 170

After Hours 1800 015 188

sma@orangedoor.vic.gov.au

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Uniting Vic Tas

Uniting Vic. Tas is the community services organisation of the Uniting Church, delivering services and programs across Victoria and Tasmania. They provide support for all victims of family violence; including counselling and group programs such as one-on-one counselling for adults, young people and children and group programs for adults, young people and children.

This service offers tailored support for:

Service offered:

Contact:

hello@unitingvictas.org.au

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Thorne Harbour Health

Thorne Harbour Health was formed in 1983 (initially as the Victorian AIDS Action Committee and later the Victorian AIDS Council) as a central part of the Victorian community response to the HIV/AIDS epidemic. They serve the health needs of our lesbian, gay, bisexual, transgender, and intersex (LGBTI) communities to ensure all gender, sex, and sexually diverse individuals are treated with dignity and can participate fully in society.

Family violence within LGBTI communities is known to occur at the same rates as for heterosexual relationships, if not higher for some communities such as trans and gender diverse communities.

This service offers tailored support for:

Service offered:

Contact:

enquiries@thorneharbour.org

Sunbury Cobaw Community Health

Sunbury and Cobaw Community Health is a not-for-profit community health organisation providing a comprehensive range of free and low cost health, wellbeing and community services in early childhood, youth, families, adults, aged and disability.

Sunbury Cobaw Community Health’s confidential family violence service supports women experiencing violence and abuse from a partner, ex-partner or someone else they are close to. They help and empower women to make their own choices. It is confidential and non-judgmental.

This service offers tailored support for:

Service offered:

Contact:

Kyneton/Romsey

Sunbury

Woodend

Star Health

Star Health offers family violence services involving counselling, advocacy and support to those who experience, witness or have been exposed to family violence.

Their services include Men’s Behaviour Change Programs, Women’s Family Violence Counselling and Children’s Family Violence Counselling.

This service offers tailored support for:

Service offered:

Contact:

info@starhealth.org.au

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South West CASA

The South Western Centre Against Sexual Assault provides a safe and inclusive place for adults and children who have been impacted by sexual assault or family violence. Counselling can assist people recover and heal from these traumas. Counselling is free and a 24 hour service is available for people who have been recently sexually assaulted.

This service offers tailored support for:

Service offered:

Contact:

casa@swh.net.au

SECASA

SECASA is a specialist sexual assault and family violence service, which provides: time limited therapeutic interventions and counselling following sexual assault and/or family violence, to victim/survivors and other affected family members; 24/7 sexual assault crisis response for people who have been sexually assaulted in the past two weeks, or disclosed past sexual assault for the first time and assessment and intervention for children and young people with harmful sexual behaviours and their families.

They also provide community education and prevention work, including programs in Early Learning Centres, Primary Schools and High schools; secondary consultation and professional training.

This service offers tailored support for:

Service offered:

Contact:

Sexual Assault Crisis Line: 1800 806 292

secasa@monashhealth.org

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Primary Care Connect

The Family Violence Program is free and confidential and includes education, short term support, advocacy, referral and court support for intervention orders or family court matters. The program offers outreach services to Tatura, Numurkah, Cobram, Euroa and Yarrawonga.

This service offers tailored support for:

Service offered:

Contact:

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Peninsula Health

Peninsula Health offers the Keeping Families Safe (KFS) program to focus on the safety needs of families when an adolescent is using violence at home. The program is available to parents, carers, family members and young people aged 12-18 living in the Frankston and Mornington Peninsula shires.

Their Elder Abuse Liaison Officer provides secondary consultation to any service providers across Frankston and the Mornington Peninsula who are concerned about or suspect instances of elder abuse. This includes GPs, Allied Health, any community aged care service provider or family violence workers.
They also offer a men’s behaviour change program.

This service offers tailored support for:

Service offered:

Contact:

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Orbost Regional Health

The family violence outreach service provides practical and emotional support including safety planning, information regarding legal services, advocacy, counselling, court support and referral to other support services.

They can also provide support to obtain safe and secure accommodation, independent living skills, financial management, and social and personal development.

This service offers tailored support for:

Service offered:

Contact:

03 5154 6666

Njernda Aboriginal Corporation

Njernda’s Family Violence program works with other services and programs and agencies to provide a safe and protective space for women, children, men and Elders who experience family violence.

This service offers tailored support for:

Service offered:

Contact:

Ngwala Willumbong Limited

Indigenous Integrated Family Violence Case Management Support Workers ensure appropriate referral and case management of Aboriginal men, as part of the Integrated Family Violence Services System (IFVSS) for the Southern Metropolitan Region.

This includes client assessment including a risk assessment, development and monitoring of appropriate case plans and advocating with referral services.

This service offers tailored support for:

Service offered:

Contact:

reception@ngwala.org.au

Nexus Primary Health

They help women and their children experiencing family violence including writing a safety plan with you, learn about the effects of family violence on the family, find emergency accommodation, apply for an Intervention Order, help you arrange installation of home alarms, security doors and new locks, and get you in contact with legal services and movers.

They also offer programs for children and young people and short term counselling for men and men’s behaviour change programs.

This service offers tailored support for:

Service offered:

Contact:

1300 773 352
info@nexusprimaryhealth.org.au

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Mungabareena Aboriginal Corporation

The Family Violence program supports women, children and men to address the range of issues related to family violence.

This service provides support through case management and planning that is focused on strengths and aspirations and tailored to suit the needs of victim survivors and their family.

They support people and families who are homeless or at risk of homelessness due to family violence and men who use family violence and are at risk of or experiencing homelessness.

This service offers tailored support for:

Service offered:

Contact:

rebecca.symonds@mungabareena.org.au

Juno

Formerly known as WISHIN, Juno provides short-term temporary accommodation and longer-term support such as safety planning, navigating Child Protection, court support (such as taking out intervention orders), as well as helping women to access specialist family violence supports.

They also collaborate with other homelessness service providers to ensure compassionate and tailored service delivery and achieve the best outcomes for homeless women and their children.

This service offers tailored support for:

Service offered:

Contact:

03 8692 2020
admin@juno.org.au

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Grampians Community Health Centre

Family violence assistance with getting safe accommodation for women and children who are escaping family violence, support to stay in the home and feel safer, links to other support services, assistance with phone and crisis support, confidential counselling, support groups for women and children, family court support and assistance with applications for intervention orders.

Aboriginal Family Violence Housing Support includes a dedicated Aboriginal support worker who can provide practical assistance, safe housing support for women and children, men, seniors and young people.
They also offer men’s behaviour change programs.

This service offers tailored support for:

Service offered:

Contact:

03 5358 7400
gch@gch.org.au

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Goolum-Goolum Aboriginal Co-operative

The Aboriginal Transitional Housing Support Program supports women and children to obtain long term housing, employment and education, in order for them to be safe.

They provide case management including information and advocacy and/or assistance with accessing appropriate long-term housing, crisis resolution, safety planning and Family Action Plans, multidisciplinary interventions and life skills training, and links to employment, education and counselling services.

They can also support clients to liaise with police and courts, support and apply for funding and flexible support packages and making reports to Child Protection.

This service offers tailored support for:

Service offered:

Contact:

reception@goolumgoolum.org.au

Gippsland Women’s Health Service

This service offers tailored support for:

Service offered:

Contact:

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Gippsland Lakes Complete Health

This service assists victim survivors and their children to find alternate accommodation, attend court or obtain an intervention order.

This service offers tailored support for:

Service offered:

Contact:

03 5155 8300
hello@glch.org.au

Gippsland Centre Against Sexual Assault

Gippsland Centre Against Sexual Assault (Gippsland CASA) provides a free and confidential service to anyone in Gippsland who has ever been impacted by sexual assault.

They can provide individual counselling and support to children and adults who have experienced, or been impacted by, sexual assault as well as outreach services to several places across the Gippsland region to support community access to individual counselling and family services. They also offer a therapeutic response to children and families where a child or young person has engaged in problematic or sexually abusive behaviours.

This service offers tailored support for:

Service offered:

Contact:

1800 806 292
mail@gippscasa.org

Gateway Health

Counselling and support for women affected by family violence including the WINGS program which helps women work through the challenges of moving towards a life free from family violence.

They also offer outreach services in Corryong, Tallangatta, Tangambalanga, Kiewa and Mount Beauty as well as specialist children’s counselling and men’s behaviour change programs including group programs in Wodonga, Wangaratta and Benalla and individual counselling and partner contact support.

This service offers tailored support for:

Service offered:

Contact:

1800 657 573
info@gatewayhealth.org.au

Family Life

Family Life helps people address and overcome the trauma of family violence through individual counselling, programs for parents and children such as Strength2Strength (for children and parents who are survivors of family violence) and professional support for adolescents using violence or abuse to intimidate or control.

They also run men’s behaviour change programs for men wanting to end the use of violence in relationships and Dads in Focus a safe, non-judgemental space for men to overcome their personal issues.

This service offers tailored support for:

Service offered:

Contact:

info@familylife.com.au

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EDVOS (Eastern Domestic Violence Service)

EDVOS supports women and children experiencing family violence in Melbourne’s eastern region through safety planning, case management, personal safety initiative program, intervention orders, court support, counselling and housing and financial assistance.

This service offers tailored support for:

Service offered:

Contact:

edvos@edvos.org.au

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Yoowinna Wurnalung Healing Service

Yoowinna Wurnalung Healing Service provides programs and services that support Aboriginal women, children, young people, men and same-sex couples affected by family violence. It includes advocacy, counselling, referrals, education and information, and social recreational and cultural activities.

One of Yoowinna Wurnalung Healing Service’s programs, the Strong Men Strong Communities Project, aims to work with Aboriginal men to prevent, reduce and respond to all forms of family and community violence. The program is designed to assist Aboriginal men to identify their emotions and personal strengths and in doing so, discover their own leadership potential and develop a vision for a safer life, safer family and ultimately safer community.

Contact:

Drummond Street Services

Drummond Street Services is a not-for-profit community service organisation that works from a human rights-based framework in the provision of support for individuals, families, and communities. This service provides a variety of counselling services options to the LGBTIQA+ community.

Contact:

enquiries@ds.org.au

Hours:

Mon-Fri 9:00am-5:00pm

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Djirra

Djirra is an Aboriginal Community Controlled Organisation providing practical support to Aboriginal people who are currently experiencing family violence or have in the past.

Djirra offers Aboriginal women counselling sessions, safety planning discussions and follow-up support, financial assistance through Flexible Support Packages, and personalised referrals to specialist support services with issues such as housing and homelessness, drugs and alcohol, parenting, debt and employment.

Djirra’s Aboriginal Family Violence Legal Service supports Aboriginal people affected by family violence and non-Aboriginal people experiencing family violence who are parents of Aboriginal children. They provide legal advice and representation, including court representation in relation to Intervention Orders, Family Law, Child Protection and Victims of Crime assistance.

Djirra provides services across Victoria with offices in metropolitan and regional areas. Their services include telephone and face-to-face legal and non-legal support.

Contact:

info@djirra.org.au

Hours:

Mon-Fri 9:00am-10:00pm

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Djerriwarrh Health Services

Djerriwarrh Health is a local health service located in the Moorabool and Melton Shires, with six campuses located at various sites in Bacchus Marsh, Melton and Caroline Springs and provides an extensive range of allied health and community based services.

Contact:

Hours:

Mon-Fri 9:00am-5:00pm

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Colac Area Health

The Colac Area Health’s the Orange Door is a way for women, children and young people who are experiencing family violence or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.

Colac Area Health provides family violence support through the Horizon Program and counselling for women aged 15 and over who are currently, or have previously been affected by family violence.

Contact:

Hours:

Mon-Fri 9:00am-5:00pm

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CoHealth

CoHealth works with women to reduce the impact of violence and supports them to move forward in their lives by providing short to medium-term individual counselling and group work, risk assessment, safety planning and referral to crisis family violence services.

They can also identify and address the ongoing effects of violence on the woman and her children and provide support to identify and work towards the woman’s own life goals. CoHealth provides services to the Western Melbourne region.

Contact:

counsellingreferrals.west@cohealth.org.au

Hours:

Mon-Fri 9:00am-5:00pm

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Child and Family Services Ballarat

As a partner of The Orange Door, Child and Family Services (CAFs) Ballarat provides a Men’s Enhanced Intake Program and Child Wellbeing Services.

Contact:

Hours:

Mon-Fri 9:00am-5:00pm

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Boorndawan Willam Aboriginal Healing Services

Boorndawan Willam Aboriginal Healing Services (BWAHS) provides specialist family violence support for the Eastern Metropolitan Region and Inner and Outer East, including services and programs to Aboriginal individuals and families who are experiencing, at risk of experiencing family violence or use violence.

BWAHS provides family violence and trauma-informed intensive case management, integrated family services responses and evidence-based therapeutic programs to individuals and groups for a whole of family approach.

Contact:

bwahs@bwahs.com.au

Hours:

Mon-Fri 9:00am-5:00pm

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Bethany Community Support

Bethany Community Support provides counselling, support and advice for women and children affected by family violence in the Barwon Region, including financial counselling for women who are leaving a relationship.

They work closely with sexual assault counselling services, police, courts and other services and may be able to help find short-term or crisis accommodation. They also offer Court Support 4 Kids for children accompanying their mother to the Geelong Magistrates’ Court.

Contact:

info@bethany.org.au

Hours:

Mon-Fri 9:00am-5:00pm

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Berry Street – North and East Melbourne

Berry Street – North and East Melbourne provides phone and face to face support – including risk assessments, safety planning, referrals to emergency accommodation, therapeutic services for children, court and legal support – for people experiencing family violence in the Hume Moreland, North Eastern Melbourne and Inner Eastern Melbourne regions.

Contact:

dvointake@berrystreet.org.au

Hours:

Mon-Fri 9:00am-5:00pm

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Bendigo and District Aboriginal Co-operative Ltd (BDAC)

The BDAC Family Safety Team provides services and programs for community members affected by family violence.

They work with men, women, children and families as a whole, in healing, case management, therapeutic work and prevention. Their work focuses on the safety of the whole family, including working in a culturally safe way, by identifying individual and family strengths and coming from a trauma-informed approach.

Contact:

Hours:

Mon – Thur 9:00am – 3:oopm

Fri 9:00am – 4:00pm

Baptcare

Through Positive Wellbeing After Violence Ends (+WAVES), Baptcare offers free counselling services onsite or at home for children, young people and single adults who have experienced family violence and are ready to engage in therapeutic interventions to recover from the impact of family violence.

This service offers tailored support for:

Service offered:

Contact:

pwreferrals@baptcare.org.au

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Anglicare Victoria – Frankston

Anglicare’s Beyond The Violence program helps families establish safety, rebuild relationships and move forward with their lives after violence. This 8-week program is for non-offending parents and their children who have experienced family violence.

This service offers tailored support for:

Service offered:

Contact:

0303 9781 6700
Erin.surrey@anglicarevic.org.au

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The Orange Door – North Eastern Melbourne

The Orange Door North Eastern Melbourne provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

1800 319 355

nema@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm

The Orange Door – Mallee

The Orange Door Mallee provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

1800 290 943

mallee@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm

The Orange Door – Loddon

The Orange Door Loddon provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

1800 512 359

loddon@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm

The Orange Door – Inner Gippsland

The Orange Door Inner Gippsland provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

1800 319 354

iga@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm

The Orange Door – Goulburn

The Orange Door Goulburn provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

1800 634 245

goulburn@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm

The Orange Door – Bayside Peninsula

The Orange Door Bayside Peninsula provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

1800 312 820

bpa@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm

The Orange Door – Barwon

The Orange Door Barwon provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

Contact:

1800 312 820

barwon@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm

The Orange Door – Central Highlands

The Orange Door Central Highlands provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

The Orange Door Central Highlands provides support to people living in the Ballarat, Ararat, Golden Plains, Pyrenees, Moorabool and Hepburn shires.

Contact:

1800 219 819

cha@orangedoor.vic.gov.au

Hours:

Mon – Fri 9:00am – 5:00pm

Wathaurong Aboriginal Co-operative

Wathaurong Aboriginal Co-operative offers services to support families experiencing family violence, and provides this support with an understanding of cultural needs. They offer appropriate support in relation to safety, housing, trauma, health, child development, social inclusion and anything else needed.

Contact:

03 5277 0044

admin@wathaurong.org.au

Hours:

Mon – Fri 9:00am – 5:00pm

Willaneen Women’s Shelter

Willaneen Women’s Shelter provides short-term crisis accommodation for Aboriginal and non-Aboriginal women and children who are experiencing or are escaping family violence. Willaneen provides a communal living arrangement.

Contact:

03 5150 0712

cyfsreception@gegac.org.au

Hours:

GenWest

Women’s Health West (WHW) is the women’s health service for the western metropolitan region of Melbourne. Their family violence service provides women and children with the range of services they require while in crisis – such as court support, crisis housing and case management – through to services designed to promote healing and recovery, such as children’s counselling.

Contact:

03 9689 9588

general enquiries: info@whwest.org.au

family violence enquiries: fvassist@whwest.org.au

Hours:

Mon-Fri 9:00am-5:00pm

VincentCare Victoria

VincentCare Victoria’s family violence programs provide advocacy and support to women and children escaping family violence to support them to live safely and independently in the community. Based on the Bayside Peninsula, VincentCare provides refuge accommodation and information on future housing options, as well as referrals to specialised counselling, court support, and material and financial assistance.

Contact:

03 9611 9200

vincentcare@vincentcare.org.au

Hours:

Mon – Fri 9:00am – 5:00pm

VincentCare Victoria

VincentCare Victoria’s family violence programs provide advocacy and support to women and children escaping family violence to support them to live safely and independently in the community. Based in Goulburn, VincentCare provides refuge accommodation and information on future housing options, as well as referrals to specialised counselling, court support, and material and financial assistance.

Contact:

03 9611 9200

vincentcare@vincentcare.org.au

Hours:

Mon – Fri 9:00am – 5:00pm

Victorian Aboriginal Child Care Agency Co-operative Limited

Victorian Aboriginal Child Care Agency Co-operative Limited (VACCA)’s family violence support services help Aboriginal men, women, adolescents, and children to heal and move forward with their lives, as well as advocate for change. Based in Western Melbourne, VACCA’s services can also be accessed by non-Aboriginal people who have an Aboriginal family member, such as children or a partner.

Contact:

03 9287 8800

vacca@vacca.org

Hours:

Mon – Fri 9:00am – 5:00pm

Victorian Aboriginal Child Care Agency Co-operative Limited

Victorian Aboriginal Child Care Agency Co-operative Limited (VACCA)’s family violence support services help Aboriginal men, women, adolescents, and children to heal and move forward with their lives, as well as advocate for change. Based in Inner Gippsland, VACCA’s services can also be accessed by non-Aboriginal people who have an Aboriginal family member, such as children or a partner.

Contact:

03 9287 8800

vacca@vacca.org

Hours:

Mon – Fri 9:00am – 5:00pm

Victorian Aboriginal Child Care Agency Co-operative Limited

Victorian Aboriginal Child Care Agency Co-operative Limited (VACCA)’s family violence support services help Aboriginal men, women, adolescents, and children to heal and move forward with their lives, as well as advocate for change. Based in Barwon, VACCA’s services can also be accessed by non-Aboriginal people who have an Aboriginal family member, such as children or a partner.

Contact:

03 9287 8800

vacca@vacca.org

Hours:

Mon – Fri 9:00am – 5:00pm

Sexual Assault & Family Violence Centre

The Sexual Assault & Family Violence Centre (SAFV) is a highly professional community based, not-for-profit service offering a wide range of free and confidential services for adults, children and young people who have experienced sexual assault or family violence. Located in Geelong, Horsham and Footscray, SAFV offer specialist services across the Barwon, Wimmera and Western Melbourne areas of Victoria.

Contact:

03 5222 4318

reception@safvcentre.org.au

Hours:

Mon – Fri 9:00am – 5:00pm

Refuge Victoria

Refuge Victoria is a not-for-profit specialist family violence organisation funded by the Victorian Department of Health and Human Services based in Melbourne’s east and outer eastern suburbs. They provide a range of specialist family violence services, support and advocacy for women and children living with the trauma of family violence.

Contact:

03 9877 0311

info@refugevictoria.org.au

Hours:

Quantum Support Services

Quantum offers strictly confidential support for women and their children experiencing family violence in the Gippsland region including safety planning, advice, information, housing options, court and legal appointments, intervention orders, financial assistance, advice and information. They are also responsible for the distribution and processing of the Flexible Support Package Program across Inner Gippsland.

Contact:

1800 243 455

mail@quantum.org.au

Hours:

Mon-Fri 9:00am-5:00pm

McAuley Community Services for Women

McAuley Community Services for Women provide 24/7 crisis support and temporary accommodation for women and their children, including a safe house accessible 24/7 and secure and immediate accommodation (typically for 7 to 10 days). Their refuges provide longer-term (up to around 13 weeks) safe accommodation for families escaping violence who are still at risk and have nowhere else safe to go.
They also offer the Court Support 4 Kids program for women while they attend family violence legal matters.

Contact:

03 9362 8900

mcsw@mcauleycsw.org.au

Hours:

24 hours a day

Mallee Sexual Assault Unit Inc

The Mallee Domestic Violence Service (MDVS) offers 24-hour crisis support for victim survivors with or without children who are in crisis as a result of domestic violence. They offer crisis refuge accommodation, medium-security accommodation, short and long term counselling, advocacy, referrals and outreach services.

Contact:

Mildura: 03 5021 2130

Swan Hill: 03 5033 1899

Hours:

24 hours a day

Mallee District Aboriginal Services (MDAS)

Mallee District Aboriginal Services (MDAS) operates a range of programs aimed at working towards ending family violence in Mallee communities including Meminar Ngangg Gimba – culturally appropriate and holistic case management support and crisis accommodation for Aboriginal and Torres Strait Islander women and children experiencing family violence.

Contact:

HQ: 03 5018 4100

Mildura: 03 5021 2130

Swan Hill: 03 5033 1899 (24 hours)

Hours:

Mon – Thurs 9:00am – 5:00pm

Fri 9:00am – 4:00pm

Kara House Inc

Kara House provides safe and secure accommodation for women and children escaping family violence in Inner Eastern Melbourne, as well as material aid to address immediate needs. Their specialist family violence practitioners provide advice, information, and legal and emotional support including outreach support for clients in motels waiting for crisis accommodation.

Contact:

1800 900 520

admin@karahouse.org.au

Hours:

Mon-Fri 9:00am-5:00pm

Gunditijmara Aboriginal Co-operative

Gunditijmara Aboriginal Co-operative provides case management, advocacy and support for Aboriginal women and their children who have or are currently experiencing family violence throughout the South West region. They provide information and referrals to other services that can help where needed.

Contact:

03 5559 1234

admin@gunditjmara.org.au

Hours:

Mon-Fri 9:00am-5:00pm

Good Shepherd Australia New Zealand

Good Shepherd helps with specialist domestic and family violence recovery, crisis and housing services and works closely with emergency and protection services. They can provide individualised support and connect you to legal services, financial assistance, counsellors, support groups and housing services.

Contact:

Head Office: 03 9270 9700

Family Violence Services 03 5971 9444

forms@goodshep.org.au

Hours:

Mon-Fri 9:00am-5:00pm

Good Samaritan Inn

Good Samaritan Inn provides crisis, short-term and transitional accommodation and support for women, children and young people who are experiencing family violence or homelessness.
Their services include crisis and transitional accommodation, case management support, child and young person-focused and trauma-informed support, risk assessment and safety planning, access to transitional housing, and legal and financial services.

Contact:

General enquiries: 0435 779 064

Referrals: 0415 130 958

info@goodsamaritaninn.org.au

Hours:

XX

Emma House

Emma House offers safety planning, crisis response and material aid, counselling and support, parenting support, information on housing options, legal and court support, and family violence education. They work with victim survivors affected by family violence through self-referral or formal referral; servicing Warrnambool and its surroundings.

Contact:

1800 366 238

reception@emmahouse.org.au

Hours:

Mon-Fri 9:00am-5:00pm

Emerge Women & Children’s Support Network

Emerge Women & Children’s Support Network supports women and children in Victoria who have experienced family violence by providing safe refuge and practical supports, such as affordable housing, financial counselling, art therapy and counselling for women (including disadvantaged and culturally and linguistically diverse people).

Contact:

1300 536 330

mail@emergesupport.org.au

Hours:

Mon-Fri 9:00am-5:00pm

Elizabeth Morgan House

Elizabeth Morgan House provides culturally safe, holistic family violence support for Aboriginal women and children as well as parents of Aboriginal children, partners and ex-partners of Aboriginal people in Victoria. They can assist with housing, financial difficulties, Child Protection concerns, and school matters; as well as referrals and advocacy to services such as legal, medical and health services, drug and alcohol counselling, financial counselling and children’s services.

Contact:

1800 364 297

info@emhaws.org.au

Hours:

24 hours / 7 days

Centre for Non-Violence

The Centre for Non-Violence provides specialist knowledge and support including safety planning, crisis response, accommodation and therapeutic recovery programs across the Loddon region. Through the Young Women’s Housing Program, they provide support and accommodation for single women aged 15-25, many of whom are seeking refuge from family violence.

Contact:

1800 884 292

reception@cnv.org.au

Hours:

Mon-Fri 9:00am-5:00pm

Berry Street – Central Highlands

Berry Street provides phone and face-to-face support, including risk assessments, safety planning, referrals to emergency accommodation, therapeutic services for children, court and legal support in the Centrals Highlands area. They also run the Mother Infant Village, a safe and nurturing environment for mothers and children who have experienced family violence in Ballarat.

Contact:

1800 219 819 Mon-Fri or 03 5331 3558 after hours

cha@orangedoor.vic.gov.au

Hours:

Mon-Fri 9:00am-5:00pm (after hours support also available)

Centre Against Violence

The Centre Against Violence (CAV) offers crisis accommodation, counselling, advocacy and recovery services to victim survivors and children experiencing family violence. CAV operates in the Ovens Murray District, providing services every day of the week in Wangaratta, Wodonga and Benalla, with fortnightly visits to Myrtleford and Mansfield.

Contact:

1800 806 292

admin@cav.org.au

Hours:

Mon-Fri 9:00am-5:00pm

Ballarat and District Aboriginal Co-operative (BADAC)

BADAC is the Aboriginal Community-Controlled Organisation for the Ballarat and district area, covering four local government areas (LGAs).

BADAC’s Koorie Family Services programs strengthen and support Aboriginal families in the local community. These programs are delivered in a culturally aware, confidential and empowering way.

Contact:

03 5331 5344

Hours:

See website

Anglicare Victoria – Dandenong

Anglicare’s Beyond The Violence program helps families establish safety, rebuild relationships and move forward with their lives after violence. This 8-week program is for non-offending parents and their children who have experienced family violence.

This service offers tailored support for:

Service offered:

Contact:

03 9293 8500
Olivia.Reilly-McNeil@anglicarevic.org.au

Safe and Equal Member