Safe Steps Family Violence Response Centre

Safe Steps Family Violence Response Centre is Victoria’s only 24/7 family and domestic violence crisis response centre.

They provide a range of support services for all people experiencing or afraid of family and domestic violence in Victoria. Safe Steps services include information and referral, crisis response, specialist family and domestic violence risk assessment, safety planning, and access to supported crisis accommodation. The support is via phone, email, or live chat.

This service offers tailored support for:
Service offered:
Contact:

1800 015 188

safesteps@safesteps.org.au

Website
Hours:

24 hours / 7 days

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Wellsprings for Women

Wellsprings for Women’s services include education, employment support, health and wellbeing, parenting, and case support to assist women impacted by family violence, including women who stay in the relationship. Their workers are bicultural, bilingual, and use trauma-informed practice.

This service offers tailored support for:
Service offered:
Contact:

03 9701 3740
wst@wellspringsforwomen.com

www.wellspringsforwomen.com
Hours:

Mon – Fri 9am – 5pm

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Relationships Australia Victoria

Relationships Australia Victoria is a community-based, not-for-profit organisation that provides family and relationship support services including men’s behaviour change programs, men’s case management and free specialist counselling and support groups for women impacted by family violence.

This service offers tailored support for:
Service offered:
Contact:

1300 364 277

enquiries@rav.org.au

relationshipsvictoria.org.au

Project Respect

Project Respect is an intersectional feminist, non faith based specialised support service and peer community for women and gender diverse people with experience in the sex industry, including those who have experienced trafficking for sexual exploitation.

This service offers tailored support for:
Service offered:
Contact:

03 9416 3401

info@projectrespect.org.au

www.projectrespect.org.au
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Uniting – Integrated Family Violence Program (IFVP) Broadmeadows

Uniting IFVP Broadmeadows provides phone and face-to-face specialist family violence case management support – including risk assessments, safety planning, psychoeducation and referrals to external services including financial counselling and legal services – for people experiencing family violence in the Hume Moreland.

This service offers tailored support for:
Service offered:
Contact:

03 9302 6100

ifvpreferral@vt.uniting.org

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WRISC Family Violence Support

WRISC provides support for all women and children affected by family violence.

WRISC is a not-for-profit organisation that provides free and confidential services for women and children only, irrespective of disability, ethnicity, indigenous or tribal status, race, religion, or gender identity.
This service offers tailored support for:
Service offered:
Contact:

03 5333 3666

wrisc@wrisc.org.au
Website
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Women’s Legal Service

Women’s Legal Service Victoria is a not for profit organisation which has been providing free legal services to women since 1982. They work with and for women experiencing particular disadvantage to address legal issues arising from relationship breakdown or violence.
They are funded by the Indigenous Justice and Legal Assistance Division, Attorney General’s Department, Canberra and Victoria Legal Aid.
This service offers tailored support for:
Service offered:
Contact:

03 8622 0600

admin@womenslegal.org.au

Website

Windermere Child and Family Services

Windermere is an independent community service organisation working across south east Victoria to help those who need it most.

Their support comes in many forms as they work together to find the right solutions for the many and varied complex issues faced by children, families and individuals in our community.
Their individualised family violence services help you or your family effectively deal with and recover from the experience and help you move on positively with your life.
This service offers tailored support for:
Service offered:
Contact:

1300 946 337

Website
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Winda-Mara Aboriginal Corporation

Winda-Mara Aboriginal Corporation (Winda-Mara) is a community controlled organisation located in South West Victoria with offices in Heywood and Hamilton and an 80km service area.

Winda-Mara was established in 1991 as a result of members within the community wanting to provide better health, education and employment opportunities for Aboriginal and Torres Strait Islander people living in the area and has a membership base of over 200 members.

This service offers tailored support for:
Service offered:
Contact:

03 5527 0000

reception@windamara.com

Website

Wayss

Wayss is united by a fundamental belief that safe, secure and affordable housing is a human right. They exist to support people who are homeless, or at risk of homelessness, and people who have experienced family violence, to access safe, secure and affordable housing.

Wayss offers family violence case management support to women and women with children, and emergency accommodation. The refuge can be accessed via Safe Steps.

Service offered:
Contact:

Contact via The Orange Door:

1800 271 170

After Hours 1800 015 188

sma@orangedoor.vic.gov.au

Website
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Uniting Vic Tas

Uniting Vic. Tas is the community services organisation of the Uniting Church, delivering services and programs across Victoria and Tasmania. They provide support for all victims of family violence; including counselling and group programs such as one-on-one counselling for adults, young people and children and group programs for adults, young people and children.

This service offers tailored support for:
Service offered:
Contact:

03 9192 8100

hello@unitingvictas.org.au

Website
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Thorne Harbour Health

Thorne Harbour Health was formed in 1983 (initially as the Victorian AIDS Action Committee and later the Victorian AIDS Council) as a central part of the Victorian community response to the HIV/AIDS epidemic. They serve the health needs of our lesbian, gay, bisexual, transgender, and intersex (LGBTI) communities to ensure all gender, sex, and sexually diverse individuals are treated with dignity and can participate fully in society.

Family violence within LGBTI communities is known to occur at the same rates as for heterosexual relationships, if not higher for some communities such as trans and gender diverse communities.

This service offers tailored support for:
Service offered:
Contact:

03 9865 6700

enquiries@thorneharbour.org

Website

Sunbury Cobaw Community Health

Sunbury and Cobaw Community Health is a not-for-profit community health organisation providing a comprehensive range of free and low cost health, wellbeing and community services in early childhood, youth, families, adults, aged and disability.

Sunbury Cobaw Community Health’s confidential family violence service supports women experiencing violence and abuse from a partner, ex-partner or someone else they are close to. They help and empower women to make their own choices. It is confidential and non-judgmental.

This service offers tailored support for:
Service offered:
Contact:

Kyneton/Romsey

03 5421 1666

Sunbury

03 9744 4455

Woodend

03 5421 1680

Website

Star Health

Star Health offers family violence services involving counselling, advocacy and support to those who experience, witness or have been exposed to family violence.
Their services include Men’s Behaviour Change Programs, Women’s Family Violence Counselling and Children’s Family Violence Counselling.
This service offers tailored support for:
Service offered:
Contact:

03 9525 1300

info@starhealth.org.au

Website
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South West CASA

The South Western Centre Against Sexual Assault provides a safe and inclusive place for adults and children who have been impacted by sexual assault or family violence. Counselling can assist people recover and heal from these traumas. Counselling is free and a 24 hour service is available for people who have been recently sexually assaulted.

This service offers tailored support for:
Service offered:
Contact:

03 5564 4144

casa@swh.net.au

Website

Sexual Assault Crisis Line

The Sexual Assault Crisis Line Victoria (SACL) is a state-wide, after-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.

SACL is the central after hours coordination centre for all recent sexual assaults and provides immediate crisis responses throughout Victoria.

SACL operates between 5pm weeknights through to 9am the next day and throughout weekends and public holidays.

This service offers tailored support for:
Service offered:
Contact:

1800 806 292

SACLFeedback@thewomens.org.au

Website

Seniors Rights Victoria

Seniors Rights Victoria has a team of experienced advocates, such as social workers, who provide free information, advice, referral and support to older people who are either at risk of or are experiencing elder abuse or to other people, such as family members and friends, who are concerned that someone else may be experiencing elder abuse. Our advocates can also provide information to other professionals concerned about someone experiencing elder abuse.

Seniors Rights Victoria was established in 2008. It is a program of the Council of the Ageing (COTA) Victoria and is governed by its Board. Victoria Legal Aid and the Department of Health and Human Services provide the main funding. Seniors Rights Victoria works closely with Justice Connect’s Seniors Law team and Eastern Community Legal Centre’s elder abuse services.

This service offers tailored support for:
Service offered:
Contact:

1300 368 821

casework@seniorsrights.org.au

Website

SECASA

SECASA is a specialist sexual assault and family violence service, which provides: time limited therapeutic interventions and counselling following sexual assault and/or family violence, to victim/survivors and other affected family members; 24/7 sexual assault crisis response for people who have been sexually assaulted in the past two weeks, or disclosed past sexual assault for the first time and assessment and intervention for children and young people with harmful sexual behaviours and their families.

They also provide community education and prevention work, including programs in Early Learning Centres, Primary Schools and High schools; secondary consultation and professional training.

This service offers tailored support for:
Service offered:
Contact:

03 9594 2289

Sexual Assault Crisis Line: 1800 806 292

secasa@monashhealth.org
Website
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Primary Care Connect

The Family Violence Program is free and confidential and includes education, short term support, advocacy, referral and court support for intervention orders or family court matters. The program offers outreach services to Tatura, Numurkah, Cobram, Euroa and Yarrawonga.

This service offers tailored support for:
Service offered:
Contact:

03 5823 3200

Website
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Peninsula Health

Peninsula Health offers the Keeping Families Safe (KFS) program to focus on the safety needs of families when an adolescent is using violence at home. The program is available to parents, carers, family members and young people aged 12-18 living in the Frankston and Mornington Peninsula shires.

Their Elder Abuse Liaison Officer provides secondary consultation to any service providers across Frankston and the Mornington Peninsula who are concerned about or suspect instances of elder abuse. This includes GPs, Allied Health, any community aged care service provider or family violence workers.
They also offer a men’s behaviour change program.

This service offers tailored support for:
Service offered:
Contact:

03 9784 7073

Website
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Orbost Regional Health

The family violence outreach service provides practical and emotional support including safety planning, information regarding legal services, advocacy, counselling, court support and referral to other support services.

They can also provide support to obtain safe and secure accommodation, independent living skills, financial management, and social and personal development.

This service offers tailored support for:
Service offered:
Contact:

03 5154 6666

Website

No to Violence

The Men’s Referral Service supports men who have or are still behaving abusively, family members who are impacted by a man’s abusive behaviours, people who wish to understand how to support their friends, family, or colleagues, and professionals wishing to support a client who is using or experiencing family violence.

They offer short term counselling, men’s behaviour change programs and some case management.

This service offers tailored support for:
Service offered:
Contact:

1300 766 491

Website
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Ngwala Willumbong Limited

Indigenous Integrated Family Violence Case Management Support Workers ensure appropriate referral and case management of Aboriginal men, as part of the Integrated Family Violence Services System (IFVSS) for the Southern Metropolitan Region.

This includes client assessment including a risk assessment, development and monitoring of appropriate case plans and advocating with referral services.

This service offers tailored support for:
Service offered:
Contact:

03 9510 3233

reception@ngwala.org.au

Website

Nexus Primary Health

They help women and their children experiencing family violence including writing a safety plan with you, learn about the effects of family violence on the family, find emergency accommodation, apply for an Intervention Order, help you arrange installation of home alarms, security doors and new locks, and get you in contact with legal services and movers.

They also offer programs for children and young people and short term counselling for men and men’s behaviour change programs.

This service offers tailored support for:
Service offered:
Contact:

1300 773 352
info@nexusprimaryhealth.org.au

Website
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Mungabareena Aboriginal Corporation

The Family Violence program supports women, children and men to address the range of issues related to family violence.

This service provides support through case management and planning that is focused on strengths and aspirations and tailored to suit the needs of victim survivors and their family.

They support people and families who are homeless or at risk of homelessness due to family violence and men who use family violence and are at risk of or experiencing homelessness.

This service offers tailored support for:
Service offered:
Contact:

02 6024 7599

rebecca.symonds@mungabareena.org.au

Website

Justice Connect

Justice Connect design and deliver high impact interventions that increase access to legal support and progress social justice.

They deliver services that assist both people and not-for-profit organisations. Those they assist often struggle to navigate the law, are unable to use the law in their daily lives and disproportionately experience the impacts of harsh and unjust laws.

Justice Connect aim to solve legal problems to help prevent the negative impacts on people’s lives and organisations and empower the community to use the law as a force for good.

This service offers tailored support for:
Service offered:
Contact:

03 8636 4400

Website

Juno

Formerly known as WISHIN, Juno provides short-term temporary accommodation and longer-term support such as safety planning, navigating Child Protection, court support (such as taking out intervention orders), as well as helping women to access specialist family violence supports.

They also collaborate with other homelessness service providers to ensure compassionate and tailored service delivery and achieve the best outcomes for homeless women and their children.

This service offers tailored support for:
Service offered:
Contact:

03 8692 2020
admin@juno.org.au

Website
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Grampians Community Health Centre

Family violence assistance with getting safe accommodation for women and children who are escaping family violence, support to stay in the home and feel safer, links to other support services, assistance with phone and crisis support, confidential counselling, support groups for women and children, family court support and assistance with applications for intervention orders.

Aboriginal Family Violence Housing Support includes a dedicated Aboriginal support worker who can provide practical assistance, safe housing support for women and children, men, seniors and young people.
They also offer men’s behaviour change programs.

This service offers tailored support for:
Service offered:
Contact:

03 5358 7400
gch@gch.org.au

Website
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Goulburn Valley Centre Against Sexual Assault

GVCASA provides free and confidential counselling and support services, including therapeutic counselling and advocacy for victim survivors of sexual assault and their non-offending families, partners and friends.

Services include 24/7 crisis care response to victim survivors of recent sexual assault, group counselling and support, and secondary consultations (including debriefing).

This service offers tailored support for:
Service offered:
Contact:

1800 112 343
gvcasa@gvhealth.org.au

Website

Goolum-Goolum Aboriginal Co-operative

The Aboriginal Transitional Housing Support Program supports women and children to obtain long term housing, employment and education, in order for them to be safe.

They provide case management including information and advocacy and/or assistance with accessing appropriate long-term housing, crisis resolution, safety planning and Family Action Plans, multidisciplinary interventions and life skills training, and links to employment, education and counselling services.

They can also support clients to liaise with police and courts, support and apply for funding and flexible support packages and making reports to Child Protection.

This service offers tailored support for:
Service offered:
Contact:

03 5381 6333

reception@goolumgoolum.org.au

Website

Gippsland Women’s Health Service

Gippsland Women’s Health is the lead organisation for gender equity, women’s health, prevention of violence against women, and family violence system leadership in Gippsland.
This service offers tailored support for:
Service offered:
Contact:

03 5143 1600

Website
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Gippsland Centre Against Sexual Assault

Gippsland Centre Against Sexual Assault (Gippsland CASA) provides a free and confidential service to anyone in Gippsland who has ever been impacted by sexual assault.

They can provide individual counselling and support to children and adults who have experienced, or been impacted by, sexual assault as well as outreach services to several places across the Gippsland region to support community access to individual counselling and family services. They also offer a therapeutic response to children and families where a child or young person has engaged in problematic or sexually abusive behaviours.

This service offers tailored support for:
Service offered:
Contact:

1800 806 292
mail@gippscasa.org

Website

Georgina Martina Inc

Georgina Martina Inc. provides support and emergency accommodation for women and children experiencing family violence. They operate two high-security women’s refuges based in Melbourne – Martina and Georgina Women’s Refuges.

This service can’t be contacted directly. Contact can be made through Safe Steps: (03) 9928 9600.

This service offers tailored support for:
Service offered:
Contact:

Contact via Safe Steps

03 9928 9600

Website
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Gateway Health

Counselling and support for women affected by family violence including the WINGS program which helps women work through the challenges of moving towards a life free from family violence.

They also offer outreach services in Corryong, Tallangatta, Tangambalanga, Kiewa and Mount Beauty as well as specialist children’s counselling and men’s behaviour change programs including group programs in Wodonga, Wangaratta and Benalla and individual counselling and partner contact support.

This service offers tailored support for:
Service offered:
Contact:

1800 657 573
info@gatewayhealth.org.au

Website

Flat Out

Flat Out is a statewide advocacy and homelessness support service for women 18 and over with or without children who have had contact with the criminal justice or prison system in Victoria.

They provide individualised support to address homelessness, drug and alcohol treatment and a range of other support and advocacy aimed at addressing the underlying causes of criminalisation.

This service offers tailored support for:
Service offered:
Contact:

03 9372 6155

admin@flatout.org.au

Website
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Federation of Community Legal Centres

Visit the Federation of Community Legal Centres website for a list of local legal services that can help with family violence issues including free information and advice about intervention orders before or on the court date, or what to do about family violence if you do not have a court date.

This service offers tailored support for:
Service offered:
Contact:

03 9652 1500
administration@fclc.org.au

Website

Family Life

Family Life helps people address and overcome the trauma of family violence through individual counselling, programs for parents and children such as Strength2Strength (for children and parents who are survivors of family violence) and professional support for adolescents using violence or abuse to intimidate or control.

They also run men’s behaviour change programs for men wanting to end the use of violence in relationships and Dads in Focus a safe, non-judgemental space for men to overcome their personal issues.

This service offers tailored support for:
Service offered:
Contact:

03 8599 5433

info@familylife.com.au

Website
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Yoowinna Wurnalung Healing Service

Yoowinna Wurnalung Healing Service provides programs and services that support Aboriginal women, children, young people, men and same-sex couples affected by family violence. It includes advocacy, counselling, referrals, education and information, and social recreational and cultural activities.

One of Yoowinna Wurnalung Healing Service’s programs, the Strong Men Strong Communities Project, aims to work with Aboriginal men to prevent, reduce and respond to all forms of family and community violence. The program is designed to assist Aboriginal men to identify their emotions and personal strengths and in doing so, discover their own leadership potential and develop a vision for a safer life, safer family and ultimately safer community.

This service offers tailored support for:
Service offered:
Contact:

03 5155 8420

glch.org.au

Rainbow Door

Rainbow Door is a free specialist LGBTIQA+ helpline providing information, support, referral and short term case management. We support people of all ages and identities with issues including family and intimate partner violence (including elder abuse), relationships, mental health and wellbeing.

This service offers tailored support for:
Service offered:
Contact:

1800 729 367

support@rainbowdoor.org.au

rainbowdoor.org.au
Hours:

Mon-Sun, 10:00am-5:00pm

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Drummond Street Services

Drummond Street Services is a not-for-profit community service organisation that works from a human rights-based framework in the provision of support for individuals, families, and communities. This service provides a variety of counselling services options to the LGBTIQA+ community.

This service offers tailored support for:
Service offered:
Contact:

03 9663 6733

enquiries@ds.org.au

ds.org.au
Hours:

Mon-Fri 9:00am-5:00pm

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Djirra

Djirra is an Aboriginal Community Controlled Organisation providing practical support to Aboriginal people who are currently experiencing family violence or have in the past.

Djirra offers Aboriginal women counselling sessions, safety planning discussions and follow-up support, financial assistance through Flexible Support Packages, and personalised referrals to specialist support services with issues such as housing and homelessness, drugs and alcohol, parenting, debt and employment.

Djirra’s Aboriginal Family Violence Legal Service supports Aboriginal people affected by family violence and non-Aboriginal people experiencing family violence who are parents of Aboriginal children. They provide legal advice and representation, including court representation in relation to Intervention Orders, Family Law, Child Protection and Victims of Crime assistance.

Djirra provides services across Victoria with offices in metropolitan and regional areas. Their services include telephone and face-to-face legal and non-legal support.

Service offered:
Contact:

1800 105 303

info@djirra.org.au

Website
Hours:

Mon-Fri 9:00am-10:00pm

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Colac Area Health

The Colac Area Health’s the Orange Door is a way for women, children and young people who are experiencing family violence or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.

Colac Area Health provides family violence support through the Horizon Program and counselling for women aged 15 and over who are currently, or have previously been affected by family violence.

Service offered:
Contact:

03 5232 5500

Website
Hours:

Mon-Fri 9:00am-5:00pm

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CoHealth

CoHealth works with women to reduce the impact of violence and supports them to move forward in their lives by providing short to medium-term individual counselling and group work, risk assessment, safety planning and referral to crisis family violence services.

They can also identify and address the ongoing effects of violence on the woman and her children and provide support to identify and work towards the woman’s own life goals. CoHealth provides services to the Western Melbourne region.

Service offered:
Contact:

03 9448 5521

counsellingreferrals.west@cohealth.org.au

Website
Hours:

Mon-Fri 9:00am-5:00pm

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Boorndawan Willam Aboriginal Healing Services

Boorndawan Willam Aboriginal Healing Services (BWAHS) provides specialist family violence support for the Eastern Metropolitan Region and Inner and Outer East, including services and programs to Aboriginal individuals and families who are experiencing, at risk of experiencing family violence or use violence.

BWAHS provides family violence and trauma-informed intensive case management, integrated family services responses and evidence-based therapeutic programs to individuals and groups for a whole of family approach.

This service offers tailored support for:
Service offered:
Contact:

03 9212 0200

bwahs@bwahs.com.au

Website
Hours:

Mon-Fri 9:00am-5:00pm

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Bethany Community Support

Bethany Community Support provides counselling, support and advice for women and children affected by family violence in the Barwon Region, including financial counselling for women who are leaving a relationship.

They work closely with sexual assault counselling services, police, courts and other services and may be able to help find short-term or crisis accommodation. They also offer Court Support 4 Kids for children accompanying their mother to the Geelong Magistrates’ Court.

Service offered:
Contact:

03 5278 8122

info@bethany.org.au

Website
Hours:

Mon-Fri 9:00am-5:00pm

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Berry Street – North and East Melbourne

Berry Street – North and East Melbourne provides phone and face to face support – including risk assessments, safety planning, referrals to emergency accommodation, therapeutic services for children, court and legal support – for people experiencing family violence in the Hume Moreland, North Eastern Melbourne and Inner Eastern Melbourne regions.

Service offered:
Contact:

03 9450 4700

dvointake@berrystreet.org.au

Website
Hours:

Mon-Fri 9:00am-5:00pm

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Berry Street – Mallee

Berry Street partners with the Mallee Therapeutic Family Violence Service offers phone consultations for parents and children to help them recover from family violence and assess future therapeutic needs.

Service offered:
Contact:

Mildura and Northern Mallee: 03 5021 2130 

Swan Hill and Southern Mallee: 03 5033 1899

Website
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Bendigo and District Aboriginal Co-operative Ltd (BDAC)

The BDAC Family Safety Team provides services and programs for community members affected by family violence.

They work with men, women, children and families as a whole, in healing, case management, therapeutic work and prevention. Their work focuses on the safety of the whole family, including working in a culturally safe way, by identifying individual and family strengths and coming from a trauma-informed approach.

This service offers tailored support for:
Service offered:
Contact:

03 5442 4947

Website
Hours:

Mon – Thur 9:00am – 3:oopm

Fri 9:00am – 4:00pm

Baptcare

Through Positive Wellbeing After Violence Ends (+WAVES), Baptcare offers free counselling services onsite or at home for children, young people and single adults who have experienced family violence and are ready to engage in therapeutic interventions to recover from the impact of family violence.

This service offers tailored support for:
Service offered:
Contact:

1800 570 784

pwreferrals@baptcare.org.au

Website
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Australian Muslim Women’s Centre for Human Rights

Australian Muslim Women’s Centre for Human Rights (AMWCHR) provides support for women in family violence situations, including risk assessment, safety planning and case planning.

AMWCHR also provides their clients help understanding the Child Protection system, policing and courts, support with Early Forced Marriage or Islamic Divorce, information and referral for migration issues, outreach services, cultural and emotional support, and access to emergency relief and crisis services, housing, legal, health, mental health, material and financial aid.

This service offers tailored support for:
Service offered:
Contact:

03 9481 3000

reception@amwchr.org.au

Website
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Anglicare Victoria – Morwell

Anglicare Victoria – Morwell’s Beyond The Violence program helps families establish safety, rebuild relationships and move forward with their lives after violence. This 8-week program is for non-offending parents and their children who have experienced family violence.

This service offers tailored support for:
Service offered:
Contact:

03 5135 9555

Website
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Anglicare Victoria – Frankston

Anglicare’s Beyond The Violence program helps families establish safety, rebuild relationships and move forward with their lives after violence. This 8-week program is for non-offending parents and their children who have experienced family violence.

This service offers tailored support for:
Service offered:
Contact:

0303 9781 6700
Erin.surrey@anglicarevic.org.au

Website
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The Orange Door – Central Highlands

The Orange Door Central Highlands provides access to support and services for people at risk, including for family and domestic violence or abuse, and for families needing extra support with the wellbeing and development of children.

The Orange Door Central Highlands provides support to people living in the Ballarat, Ararat, Golden Plains, Pyrenees, Moorabool and Hepburn shires.

Service offered:
Contact:

1800 219 819

cha@orangedoor.vic.gov.au

Website
Hours:

Mon – Fri 9:00am – 5:00pm

Wathaurong Aboriginal Co-operative

Wathaurong Aboriginal Co-operative offers services to support families experiencing family violence, and provides this support with an understanding of cultural needs. They offer appropriate support in relation to safety, housing, trauma, health, child development, social inclusion and anything else needed.

This service offers tailored support for:
Service offered:
Contact:

03 5277 0044

admin@wathaurong.org.au

Website
Hours:

Mon – Fri 9:00am – 5:00pm

Willaneen Women’s Shelter

Willaneen Women’s Shelter provides short-term crisis accommodation for Aboriginal and non-Aboriginal women and children who are experiencing or are escaping family violence. Willaneen provides a communal living arrangement.

This service offers tailored support for:
Service offered:
Contact:

03 5150 0712

cyfsreception@gegac.org.au

Hours:

GenWest

Women’s Health West (WHW) is the women’s health service for the western metropolitan region of Melbourne. Their family violence service provides women and children with the range of services they require while in crisis – such as court support, crisis housing and case management – through to services designed to promote healing and recovery, such as children’s counselling.

Service offered:
Contact:

03 9689 9588

general enquiries: info@whwest.org.au

family violence enquiries: fvassist@whwest.org.au

Website
Hours:

Mon-Fri 9:00am-5:00pm

Women’s Housing Ltd

Women’s Housing Limited (WHL) is a statewide not for profit organisation that provides low-cost housing to women at risk of homelessness. WHL also provide additional services including intake and assessment services for homeless women; distributing Housing Establishment Funds to assist women experiencing a housing crisis; and housing assistance and referrals to women exiting prison.

This service offers tailored support for:
Service offered:
Contact:

03 9412 6868

info@womenshousing.com.au

Website
Hours:

Mon-Fri 9:00am-5:00pm

Women’s Liberation Halfway House

Women’s Liberation Halfway House (WLHH) provides specialist family violence support services to women and children experiencing family violence. Their service is confidential and they can provide information, referrals and advocacy. They offer short-term crisis accommodation for women and children escaping family violence, outreach support, a therapeutic art program and are the first refuge in Victoria to accept pets.

Service offered:
Contact:

1800 811 565

wlhh@wlhh.org.au

Website
Hours:

Mon-Fri 9:00am-5:00pm

VincentCare Victoria

VincentCare Victoria’s family violence programs provide advocacy and support to women and children escaping family violence to support them to live safely and independently in the community. Based on the Bayside Peninsula, VincentCare provides refuge accommodation and information on future housing options, as well as referrals to specialised counselling, court support, and material and financial assistance.

Service offered:
Contact:

03 9611 9200

vincentcare@vincentcare.org.au

Website
Hours:

Mon – Fri 9:00am – 5:00pm

VincentCare Victoria

VincentCare Victoria’s family violence programs provide advocacy and support to women and children escaping family violence to support them to live safely and independently in the community. Based in Goulburn, VincentCare provides refuge accommodation and information on future housing options, as well as referrals to specialised counselling, court support, and material and financial assistance.

Service offered:
Contact:

03 9611 9200

vincentcare@vincentcare.org.au

Website
Hours:

Mon – Fri 9:00am – 5:00pm

Victorian Aboriginal Child Care Agency Co-operative Limited

Victorian Aboriginal Child Care Agency Co-operative Limited (VACCA)’s family violence support services help Aboriginal men, women, adolescents, and children to heal and move forward with their lives, as well as advocate for change. Based in Western Melbourne, VACCA’s services can also be accessed by non-Aboriginal people who have an Aboriginal family member, such as children or a partner.

This service offers tailored support for:
Service offered:
Contact:

03 9287 8800

vacca@vacca.org

Website
Hours:

Mon – Fri 9:00am – 5:00pm

Victorian Aboriginal Child Care Agency Co-operative Limited

Victorian Aboriginal Child Care Agency Co-operative Limited (VACCA)’s family violence support services help Aboriginal men, women, adolescents, and children to heal and move forward with their lives, as well as advocate for change. Based in Inner Gippsland, VACCA’s services can also be accessed by non-Aboriginal people who have an Aboriginal family member, such as children or a partner.

This service offers tailored support for:
Service offered:
Contact:

03 9287 8800

vacca@vacca.org

Website
Hours:

Mon – Fri 9:00am – 5:00pm

Victorian Aboriginal Child Care Agency Co-operative Limited

Victorian Aboriginal Child Care Agency Co-operative Limited (VACCA)’s family violence support services help Aboriginal men, women, adolescents, and children to heal and move forward with their lives, as well as advocate for change. Based in Barwon, VACCA’s services can also be accessed by non-Aboriginal people who have an Aboriginal family member, such as children or a partner.

This service offers tailored support for:
Service offered:
Contact:

03 9287 8800

vacca@vacca.org

Website
Hours:

Mon – Fri 9:00am – 5:00pm

Sexual Assault & Family Violence Centre

The Sexual Assault & Family Violence Centre (SAFV) is a highly professional community based, not-for-profit service offering a wide range of free and confidential services for adults, children and young people who have experienced sexual assault or family violence. Located in Geelong, Horsham and Footscray, SAFV offer specialist services across the Barwon, Wimmera and Western Melbourne areas of Victoria.

Service offered:
Contact:

03 5222 4318

reception@safvcentre.org.au

Website
Hours:

Mon – Fri 9:00am – 5:00pm

Salvation Army (Victoria)

The Salvation Army provides a wide range of services around the country to support women and women with children impacted by family and domestic violence. They offer refuge, children’s and parenting services, counselling, support, men’s programs, accommodation and advice to women and children who are experiencing, or who have experienced, family violence.

The Salvation Army is committed to providing services that are inclusive to people of all genders, ages, people living with a disability, and those from LGBTIQA+ and CALD communities.

Service offered:
Contact:

13 72 58

Website
Hours:

Rumbalara Aboriginal Co-operative Limited

Rumbalara Aboriginal Co-operative Limited is an Aboriginal Community Controlled Organisation that provides culturally appropriate care and support to individuals, their families and their friends who are experiencing difficulties to improve not only their future, but also create safer and more cohesive communities.

This service offers tailored support for:
Service offered:
Contact:

03 5820 0000

admin@raclimited.com.au

Website
Hours:

Mon-Fri 9:00am-5:00pm

Quantum Support Services

Quantum offers strictly confidential support for women and their children experiencing family violence in the Gippsland region including safety planning, advice, information, housing options, court and legal appointments, intervention orders, financial assistance, advice and information. They are also responsible for the distribution and processing of the Flexible Support Package Program across Inner Gippsland.

Service offered:
Contact:

1800 243 455

mail@quantum.org.au

Website
Hours:

Mon-Fri 9:00am-5:00pm

McAuley Community Services for Women

McAuley Community Services for Women provide 24/7 crisis support and temporary accommodation for women and their children, including a safe house accessible 24/7 and secure and immediate accommodation (typically for 7 to 10 days). Their refuges provide longer-term (up to around 13 weeks) safe accommodation for families escaping violence who are still at risk and have nowhere else safe to go.
They also offer the Court Support 4 Kids program for women while they attend family violence legal matters.

Service offered:
Contact:

03 9362 8900

mcsw@mcauleycsw.org.au

Website
Hours:

24 hours a day

Mallee Sexual Assault Unit Inc

The Mallee Domestic Violence Service (MDVS) offers 24-hour crisis support for victim survivors with or without children who are in crisis as a result of domestic violence. They offer crisis refuge accommodation, medium-security accommodation, short and long term counselling, advocacy, referrals and outreach services.

Service offered:
Contact:

Mildura: 03 5021 2130

Swan Hill: 03 5033 1899

Website
Hours:

24 hours a day

Mallee District Aboriginal Services (MDAS)

Mallee District Aboriginal Services (MDAS) operates a range of programs aimed at working towards ending family violence in Mallee communities including Meminar Ngangg Gimba – culturally appropriate and holistic case management support and crisis accommodation for Aboriginal and Torres Strait Islander women and children experiencing family violence.

This service offers tailored support for:
Service offered:
Contact:

HQ: 03 5018 4100

Mildura: 03 5021 2130

Swan Hill: 03 5033 1899 (24 hours)

Website
Hours:

Mon – Thurs 9:00am – 5:00pm

Fri 9:00am – 4:00pm

Kara House Inc

Kara House provides safe and secure accommodation for women and children escaping family violence in Inner Eastern Melbourne, as well as material aid to address immediate needs. Their specialist family violence practitioners provide advice, information, and legal and emotional support including outreach support for clients in motels waiting for crisis accommodation.

This service offers tailored support for:
Service offered:
Contact:

1800 900 520

admin@karahouse.org.au

Website
Hours:

Mon-Fri 9:00am-5:00pm

Gunditijmara Aboriginal Co-operative

Gunditijmara Aboriginal Co-operative provides case management, advocacy and support for Aboriginal women and their children who have or are currently experiencing family violence throughout the South West region. They provide information and referrals to other services that can help where needed.

This service offers tailored support for:
Service offered:
Contact:

03 5559 1234

admin@gunditjmara.org.au

Website
Hours:

Mon-Fri 9:00am-5:00pm

Good Shepherd Australia New Zealand

Good Shepherd helps with specialist domestic and family violence recovery, crisis and housing services and works closely with emergency and protection services. They can provide individualised support and connect you to legal services, financial assistance, counsellors, support groups and housing services.

Service offered:
Contact:

Head Office: 03 9270 9700

Family Violence Services 03 5971 9444

forms@goodshep.org.au

Website
Hours:

Mon-Fri 9:00am-5:00pm

Good Samaritan Inn

Good Samaritan Inn provides crisis, short-term and transitional accommodation and support for women, children and young people who are experiencing family violence or homelessness.
Their services include crisis and transitional accommodation, case management support, child and young person-focused and trauma-informed support, risk assessment and safety planning, access to transitional housing, and legal and financial services.

Service offered:
Contact:

General enquiries: 0435 779 064

Referrals: 0415 130 958

info@goodsamaritaninn.org.au

Website
Hours:

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